Product Support

Follow the links below or in the Product Support Menu on the left to get all the information and support to make your experience with the Medisure Blood Glucose Monitoring System the best.

Product Information and Education

For Product Specifications, Product Downloads including Instruction Manuals, How-To Guides and Videos, please refer to our Product Education Page. 
Please note that many common questions we get are posted to our Frequently Asked Questions section. 

If you still do not have an answer to your question or a solution, please contact us via the Customer Service at 1-855-MDI-SURE (855-634-7873)

Customer Service

How are we doing in the area of customer service? 

"Hi Chuck,

Thank you so much for the help you gave me on this order. Your customer support was outstanding."

-Valrena form Toronto

You may contact our Customer Service in 4 ways:

  1. Use our Customer Service Portal (Below)

    Submitting a support ticket is always appreciated, when possible, as it allows us to give you faster and better service.

    Follow the link below and submit your questions, problems and concerns along with a valid email address. We will immediately be notified of your concerns. An incident tracking numbers will be emailed to you.

    We will respond online and by phone if requested. As we respond, you will be sent a web address where you can see the progress of you issue.

  2. By Telephone

    If you prefer to call us, our toll free number in Canada is 1-855-MDI-SURE (1-855-634-7873). We work hard to answer your call and help you right away. However, if you do not reach someone on our team, you may leave a message, and we will get back to you before the end of the next business day.

  3. Via E-mail

    Send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. We will respond to you within a business day. Remember, all Medisure Blood Glucose Meters have a lifetime warranty. Our number one concern is your satisfaction!

  4. Facebook (Coming soon).

    You can join the Medisure Facebook Page, get product information and post questions. 
Please note - posts in this forum are deemed to be public and will be moderated.

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Contact Us


785 Westney Rd. S
Unit 23
Ajax, ON L1S 7G1


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